PerfectMail Maintenance & Support
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Premium Yearly Maintenance & Support
In addition to the extensive benefits of Standard Support, Premium Support customers are entitled to the following services:
- Jump to the Front of the Queue with premium phone support
- Priority update service - receive your antispam and antivirus updates first
Don't waste time waiting for a support call back. With premium support, you receive
fast, priority service. Your call will either be handled by the first
available support technician or it
will be returned prior to any outstanding standard support inquiries.
Priority updates. Jump to the front of the update queue with priority updates. Your
machine will receive antispam and antivirus updates before Standard Support customers.
Stop worrying about antispam or antivirus update delays leaving you potentially vulnerable
to zero-day
attacks. With our priority update service you receive maximum protection.
Standard Yearly Maintenance & Support
Customers who have a paid-up Standard Support agreement are entitled to the following benefits:
- Free updates, pushed to your machine, for the PerfectMail antispam engine
- Antivirus signature updates pushed to your machine as soon as they become available
- Phone support between 9:00am and 6:00pm Monday through Friday EST (holidays excepted)
Free Updates. This includes bug fixes and feature enhancements.
XPMsoftware will maximize your e-mail protection by automatically
pushing updates to your PerfectMail appliance. There is no need to waste time downloading and
installing updates yourself². As a support customer, you never pay extra for
software improvements to PerfectMail³.
Antivirus updates. Get protection from the latest virus and Phishing threats with our
antivirus update service. Your machine will poll for updates every hour.
Worried about zero-day threats? Use the PerfectMail Update Virus Signatures link (on the
Server Admin > Services page to request immediate updates.
Support customers get live phone support. With PerfectMail support you don't have to
waste your time searching through FAQs or forums or exchanging e-mails with overworked support
staff. Call in for live support.
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¹ Subject to availability.
² Subject to customer granting XPMsoftware secure shell access to to the appliance.
³ New features and new products not covered by the free update offer.
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